EMA Compliance Support is dedicated to assisting EMA members in their implementation of incoming regulatory regimes and with ongoing compliance. Resources, templates, checklists etc. will be provided to members as part of EMA Compliance Support.

Consumer Duty

The EMA supported members in their implementation of the Consumer Duty rules throughout 2022 and 2023:

Sessions

  • Implementation Plan Session – 12 October 2022
  • Monitoring Measures Session – 23 March 2023
  • FCA Insights Session – 6 April 2023
  • Consumer Duty Required Documents – 20 April 2023
  • Implementing the CD rules in the e-money and payments business – 27 April 2023
  • FCA enforcement and scrutiny – 4 May 2023
  • Deploying an internal training plan – 10 May 2023
  • Fair Value Frameworks – 25 May 2023
  • Identifying and analysing vulnerable customers within the customer population – 1 June 2023
  • How our CS team recognises vulnerability and properly handles disclosures – 15 June 2023
  • The interplay between the Consumer Duty and APP scam liability – 22 June 2023
  • Monitoring customer outcomes – 28 June 2023
  • Fair value case studies and products and services outcome – 6 July 2023
  • Finalising the Implementation Plan – 27 July 2023

Training Programme

  • Training for the Compliance Team – 20 July 2023
  • Training for the Legal Team – 27 July 2023
  • Training for the Product Team – 3 August 2023
  • Training for the Customer Support Team with a focus on Vulnerable Customers – 10 August 2023
  • Training for the Consumer Duty Champion and the Board – 17 August 2023
DORA

The DORA regulation, directive and numerous RTS, ITS and guidelines will apply from January 2025. We will be working together to implement DORA within the EMI and PI business and be ready for this deadline.  DORA 2024 sessions form part of EMA Compliance Support and will be purely practical in nature. Documents, checklists, templates etc. will be provided to attendees. 

The sessions take a holistic approach to DORA by covering implementation from operational resilience, legal and compliance perspectives. The sessions are led by experienced IT security and operational resilience professionals as well as lawyers and compliance professionals. 

Sessions

  • What should I be doing right now? – 31 May 2024
  • Assessing the current state of operational resilience – 16 July 2024
  • Developing a Governance, Risk and Compliance Framework – tbc
  • Developing an ICT Risk Management Framework – tbc
  • Establishing a programme for ongoing compliance – tbc
  • Data Breach! Cyber Attack! Developing an Incident Management Framework – tbc
  • Managing ICT Third Party Provider risk – Critical providers – tbc
  • Managing ICT Third Party Provider risk – Establishing the register and drafting the contract – tbc

Do you want to become an EMA member and join EMA Compliance Support? Contact us today at info@e-ma.org.

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