We are pleased to invite EMA member firms to attend an Annual Consumer Duty Training session, designed to support firms in meeting their obligations under the FCA’s Consumer Duty and maintaining appropriate training records.
Session details
This training series is the capstone to our implementation plans. Each session focuses on different aspects of the Consumer Duty and is aimed at different stakeholders within our business.
The training sessions will include examples and analysis specific to the e-money and payments business.
| Date | Tuesday 10 February 2026 |
| Format | Virtual (online) |
| Duration | 1 hour |
| Cost | £750 + VAT per firm |
| Eligibility | EMA members only |
| Attendance | Unlimited staff per EMA member firm |
* Please note this training is available exclusively to EMA members
About the session
This one-hour session provides a clear overview of the Consumer Duty (PRIN 12), including staff responsibilities and key expectations. It is suitable for all staff and can be used as the firm’s annual Consumer Duty training.
Topics covered
- Overview of the Consumer Duty (PRIN 12)
- The cross-cutting rules
- The four Consumer Duty outcomes
- Expectations of staff behaviour
- Considerations relating to vulnerable customers
Evidence pack
Following the session, participating firms will receive an evidence pack suitable for demonstrating compliance to the FCA if required, including:Following the session, participating firms will receive an evidence pack suitable for demonstrating compliance to the FCA if required, including:
- Training slides (PDF)
- Attendance record
- Certificates of attendance
- Session agenda
- Trainer credentials
If you would like to register your firm or require further information, please register on the EMA Portal.
