Consumer Duty

We are pleased to invite EMA member firms to attend an Annual Consumer Duty Training session, designed to support firms in meeting their obligations under the FCA’s Consumer Duty and maintaining appropriate training records.

Session details

This training series is the capstone to our implementation plans. Each session focuses on different aspects of the Consumer Duty and is aimed at different stakeholders within our business. 

The training sessions will include examples and analysis specific to the e-money and payments business. 

Date	Tuesday 10 February 2026
Format	Virtual (online)
Duration	1 hour
Cost	£750 + VAT per firm
Eligibility	EMA members only
Attendance	Unlimited staff per EMA member firm

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EMA Annual Consumer Duty TrainingRead More »

TRAINING INFORMATION

The Consumer Duty rules apply from 31 July 2023. The rules set down a higher standard of conduct towards consumers and represent a positive cultural shift for our sector. 

This training series is the capstone to our implementation plans. Each session focuses on different aspects of the Consumer Duty and is aimed at different stakeholders within our business. 

The training sessions will include examples and analysis specific to the e-money and payments business. 

…

EMA Consumer Duty Training for e-money and payments firms Read More »