TRAINING INFORMATION
The Consumer Duty rules apply from 31 July 2023. The rules set down a higher standard of conduct towards consumers and represent a positive cultural shift for our sector.
This training series is the capstone to our implementation plans. Each session focuses on different aspects of the Consumer Duty and is aimed at different stakeholders within our business.
The training sessions will include examples and analysis specific to the e-money and payments business.
| VENUE | Online event |
| DATE AND TIMES | Weekly on Thursdays during July and August 2023 (please see specific dates below) 10:30 – 11:30 BST |
* Please note this training is available exclusively to EMA members
SESSIONS
Consumer Duty – Training for the Compliance Team
- Thursday 20 July 2023
- 10:30 – 11:30 BST
Consumer Duty – Training for the Legal Team
- Thursday 27 July 2023
- 10:30 – 11:30 BST
Consumer Duty – Training for the Product Team
- Thursday 3 August 2023
- 10:30 – 11:30 BST
Consumer Duty – Training for the Customer Support Team with a focus on Vulnerable Customers
- Thursday 10 August 2023
- 10:30 – 11:30 BST
Consumer Duty – Training for the Consumer Duty Champion and the Board
- Thursday 17 August 2023
- 10:30 – 11:00 BST
PRICE
£575 ex. VAT (£690 incl. VAT) per firm for five sessions inclusive.
Everyone with an email address from the registered firm can access all five sessions.
MORE DETAILS
- The training will be held live on the dates listed above; however, there is no requirement to attend in person. Please feel free to access the recordings at a later date.
- The fee includes a recording of each session which can then be loaded onto the firm’s own training platform to be accessed by other staff at a later date.
- In addition to the recordings, copies of training materials will be sent to all attendees following each of the sessions.
- If you have any questions regarding the training, please email us.
